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Returns

RETURNS POLICY
At The Shop, customer service is very important to us and we want to ensure that your online experience is easy, convenient and enjoyable. 
We will offer a store credit or exchange on items if -
  • The product has not been worn, altered and/or washed and is in a resalable condition.
  • The product has not been damaged whilst in the customers possession.
  • The product is in its original packaging with all tags intact.
  • The customer has original sales receipt.
  • The product is returned within 7 days.  Please email us theshopdalby@gmail.com or call 07 46625369 to discuss.   

 
The Shop Dalby’s GIFT VOUCHERS, JEWELLERY and SALE ITEMS are not eligible for a returns.  Please choose wisely, as due to hygiene reasons we are unable to offer or accept returns, refunds exchanges or store credits on our jewellery.  Please contact us if your products are faulty.  
Returned items are at the expense of the customer and we recommend a trackable method.
If we are unable to fulfil your order placed a total refund will be processed including postage.
Please contact us immediately if you intend to exchange/store credit your item via email at theshopdalby@gmail.com or phone (07) 46 625369
We will then issue you with a Returns Authority Number.
Please note The Shop Dalby takes no responsibility for return items lost in the mail.


When returning Goods: Please enclose
a) RA Number with explanation of reason for return/comments.
b) Your contact details, including email address and phone number
c) Return to:

THE SHOP DALBY

85 Cunningham St

Dalby Qld 4405

Australia 

 

 

FAULTY RETURNS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your product is undertaken before it is sent off. If you have purchased an item that you believe has a manufacturing fault please contact us at theshopdalby@gmail.com and we will try and resolve the problem as fast as possible.  If you could provide us with pictures of your faulty item when you contact us, that would be most appreciated.  

If the product  has a minor fault then we have the right to repair the fault to the product. If we believe the fault cannot be repaired then then we will replace the product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will give you a store credit to use within the time frame specified.